Privacy policy

Privacy Statement

Frame Offices BV is a full-service business center. We manage our locations with a hotel-like approach. Our locations are characterized by spacious lobbies and welcoming receptionists who greet tenants and their visitors. Food service, meeting rooms, and flexible workspaces are all part of our concept. We excel in hospitality and personal contact.

Our Commitment to Privacy
We take our responsibility to protect the personal information you provide to us very seriously. This statement explains how we do that. It describes exactly what we do with the personal information we hold, how we protect it, and your privacy rights (if applicable).

If this Privacy Statement is changed,
Frame Offices may update this Privacy Statement from time to time. In this case, the revised statement will be posted on this page and, where appropriate, a notice will be posted on our homepage. You should check this page periodically to review any changes.

The Personal Information We Collect
When we collect personal information, we are transparent about how we will use it.
We collect information:

• via our website or the website of our branches – for example names, addresses or email details.
• during meetings with staff or business associates, such as exchanging business cards, or during conferences and business events.
• which you provide to us in relation to the services we provide, for example in relation to a rental agreement.
• which we use to confirm your identity, such as a passport or a proof of residence document.

Our legal basis for processing your information
We rely on a number of different legal grounds for processing personal information and special category personal information. This includes processing personal information where it is in our legitimate interest to do so, when it is necessary to comply with a contract, or when processing is necessary to fulfill our obligations under employment law. When it is in our legitimate interest, this means that we use personal information to run our business and to provide the services requested of us. We only collect information that has been provided voluntarily. You are not obliged to share personal information with us. However, if you do not provide us with the information that is legally necessary or required to carry out our work, we may be services unable to provide

How we use your information
We use your personal information in compliance with all relevant laws and may use it in the following ways:

• We may use the personal information of tenants or other natural persons provided by you to perform services on your behalf, such as the management of a rental agreement.
• We may use contact information you provide to respond to your requests.
• We may use identity verification documents to verify your identity as a condition for providing Frame Offices services and products in compliance with regulatory and legal requirements.
• We may use personal financial information to assess your access to Frame Offices products and services .
• If you give us permission, we use your personal information to provide you with marketing and advertisements about Frame Offices' services . You can unsubscribe at any time by sending an email to info@frameoffices.com.
• Personal information may also be used to inform you about Frame Offices services that may interest you.
• Frame Offices also uses cookies or similar techniques for this purpose.
• Personal information may be used to ensure the security of our business premises and premises used by our third parties, for example through the use of surveillance cameras.

Who we share personal information with
We may share your personal information with:

• Employees of Frame Offices who require this information to perform their duties.
• Companies that support the products and services we provide to you.
• Any person for whom you give us permission.
• Official authorities for the detection and prevention of criminal activities, e.g. money laundering, theft, fraud, terrorism, cybercrime.
  We will never sell your personal information and we take measures to keep your data safe and secure.

Ending our contact with you
If you have given us permission to provide you with marketing and information, you can withdraw that permission at any time by sending an email to info@frameoffices.com.

Keeping your information secure
We are committed to implementing and maintaining adequate security measures to protect personal information, regardless of its location and whether it is in electronic or manual form. We may use a variety of mechanisms to achieve this, depending on where the information is stored and the relationship between Frame Offices and the recipient companies.

Your rights
Where applicable, you have the following rights regarding your personal information:

Requesting a copy of the information we hold
You have access to the personal information we hold about you. To do so, you can contact us via email at info@frameoffices.com. There are no charges for providing you with this information. You can also request the information provided to us in a machine-readable format, so that you can transfer it to another company if you wish.

Asking us not to use your information
If you have a reason why you do not want us to store or use your information, please contact us via email at info@frameoffices.com. We may need to retain certain information about you for legal or business reasons, for example, to comply with a regulatory requirement.

Having your information corrected
If you believe that the personal information we hold about you is incorrect, please contact us via info@frameoffices.com and we will review and correct it if necessary. We are committed to maintaining information that is accurate and up-to-date.

How long do we retain your information?
We aim to retain your information for as long as necessary for legitimate business or legal reasons. We will then delete it securely. If you wish for us to delete your information, please contact us at info@frameoffices.com.

How to file a complaint?
If you wish to file a complaint about the way we handle your personal information, please contact us directly via info@frameoffices.com. If you are dissatisfied with how we handle your complaint, you can contact the data protection authority, if applicable. Data Protection Authority Tel. +31 70 888 8500, Fax +31 70 888 8501.

Other ways to contact us
If you have any other questions regarding your personal information, please contact us by email at info@frameoffices.com.

For all requests unrelated to your personal information, please contact us at info@frameoffices.com.
Frame Offices BV – The Netherlands – www.frameoffices.com – CoC 27330216 – VAT NL820113979B01 – IBAN NL34 INGB 0682 5329 24